Refund Policy

Last updated: May 12, 2026

Digital Service

EchoEtch is a digital software service. We do not sell physical goods, so there are no product returns or exchanges.

Membership Refunds

EchoEtch Member payments are generally non-refundable. For a first-time membership purchase, we may approve a refund if the request is made within 7 days of purchase and no paid credits have been used. If approved, the membership will be canceled immediately and any granted credits from that purchase will be removed.

Once credits have been used for generation, rendering, media creation, or related platform activity, the membership payment is non-refundable.

Canceling a membership stops future renewals but does not automatically refund the current billing period. You will continue to have access through the end of the paid term unless a refund is approved.

Credit Refunds

If a render fails because of an EchoEtch system error, EchoEtch may return the applicable credits to your account. If a generation falls back to a lower-cost model or workflow, EchoEtch may refund the credit difference.

Credit refunds are account-credit adjustments and are not cash refunds.

Generated Output

Because EchoEtch provides digital AI-generated media and downloadable outputs, completed generations are not eligible for returns. URL videos are delivered as finished renders and are not currently editable inside EchoEtch. YouTube Creator Mode may include scene assets and editing controls for revising or reusing an output.

Billing Issues

If you believe you were charged in error, charged twice, or did not authorize a charge, contact us at [email protected] or through https://echoetch.com/contact. Include the email on your account, the charge date, and a short description of the issue.

This policy does not limit any rights you may have under applicable law.